Shipping Policies

Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.

Order Amount             Shipping
$0.01 to $49.99         $9.95
$50.00 to $99.99       $10.95
$100.00 to $149.99   $12.95
$150.00 to $199.99   $14.95
$200.00 to $299.99   $16.95
$300.00 to $399.99   $18.95
$400.00 and over      FREE Shipping

If you would like expedited shipping, please contact us for a shipping quote.

Return Policy

100% Product Guarantee
If you're not satisfied with our product, let us know and we'll make it right. Within 30 days, we'll gladly replace it, refund your money (excluding delivery and restocking charges*) or credit you for our other items. After 30 days items may be exchanged for the same product or for merchandise credit.

Return Merchandise Authorization (RMA) Policy
- Any claim for defective merchandise must be packed in original boxes and without writing in the box.
- If you are not satisfied with the product, it may be returned in its original condition within 30 days for full refund, excluding shipping and re-stocking fee.
- There will be 15% re-stocking fee for all return items (call for details).
- Claims for defects or missing parts must be made within 7 days only. After 7 days, there is no service. NO EXCEPTION.
- Pictures are required to claim merchandise defective. Please e-mail to cs@sorrentofurniture.com or mail in to our address.
- We will not accept any exchange or return on any used, previously displayed or assembled merchandise.
- Any claim for merchandise damaged in transit must be made through carrier. Before signing freight bill, please inspect all boxes for damages (make sure the carrier signs the freight bill for any damages).
- All returned shipments must be freight prepaid and include the RMA number and a copy of the original invoice.
- All cushion orders are final. No return and no refund.
- No cash refunds. Exchange and credit only.
- The RMA policy is for Reseller only. We reserve the right to refuse service to anyone.

Backorder Policy

Our purchasing department is second to none in the industry.  Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal.  If an item you purchased is backordered, we will contact you with further instructions.

Damaged Goods Policy

Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.